Our services are provided to household customers throughout the West Highlands as well as architects, trades, developers and local authorities. We are able to offer a high level of technical advice and support where necessary.
Wherever possible we like to carry out an on-site appraisal (usually at our expense and without obligation). You can contact us on 01631 720539 to book a place on our survey list. Whilst we endeavour to get to as many of our customers as possible it is not always practical or economical to access some of the more far-flung areas. We have therefore developed a successful formula for working via email and telephone which enables us to cover these more remote areas.
For ’new-build’ projects we are able to work directly on to DWG and DXF files with our CAD system enabling us to design new chimney systems from scratch and provide accurate quotations. Chimney placement is critical to the performance of a stove and we always recommend that you are fully aware of the implications of placement at the early stages of the project which we are happy to advise on.
Reports, Recommendations & Quotations
Based on the information we gather either by survey or email, we will provide a written report along with our recommendation of what product(s) would suit your needs best and a quotation for all the components you are likely to need for a safe and efficient installation. We aim to get this back to you within 7 working days. If required, we can provide an illustration of how your new stove may look within your fireplace.
Due to the considerably rugged geographical area we cover we do not provide an installation service. Instead our practice is to use time-served installers local to the job wherever possible, most of who have worked closely with us on a range of projects over the years and have become thoroughly familiar with ‘good practices’ and all Building Standards that apply. By employing a recommended local contractor our customers assure themselves of having help close to hand in the event of an emergency. At the same time they are supporting the development of local skills that will be of lasting value to their communities.
Aspiring DIY installers and others who may want to undertake some or all of the work themselves are welcome to contact us direct. We can usually provide a high level of technical support by telephone and / or email.
We are agents and stockists for various stove manufacturers including Morsø, Woodwarm, Charnwood & ACR. The range covers everything from traditional and contemporary models to full central-heating options. All of our suppliers have been in business for some decades and have shown a commitment to providing high standards of after-sales care in terms of warranty support and the provision of spare parts at reasonable cost.
We hold large stocks of chimneys and flue materials and can provide CAD designs for complete systems by request. We supply to both trade and retail customers and are able wherever possible to offer engineered solutions when off-the-shelf components are unable to meet the demands of the installation.
We have a showroom at our premises on the edge of Barcaldine forest, 13 miles north of Oban and are delighted to welcome you here. Please call to make an appointment before hand to ensure there will be someone available to see you. While there is generally always someone available between 9.30am and 5pm Monday to Friday, occasionally during our busiest times we are all on call and the building can be left unmanned for a time.
In most instances it makes better sense for us to have carried out your appraisal and sent through the report and recommendation before coming to look at stoves so you have a much clearer idea as to what would suit your needs.
Please note we are not open on Saturday or Sunday.